We strive to ensure your complete satisfaction with every purchase you make. If for any reason you are not entirely satisfied with your order, we have a straightforward return and refund policy in place to assist you. Please read the following information carefully to understand the details of our policy:
Eligibility For Return
To be eligible for a return, the item must be returned within 18 days from the date you received it. The product must be unused, undamaged, and in its original condition, including all tags, labels, and packaging. We cannot accept returns for items that have been used, altered, or damaged after delivery.
To initiate a return, please contact our customer service team at [email protected] and provide the following details:
- Order number
- Product name and item number
- Reason for the return
Our customer service team will guide you through the return process and provide you with the necessary instructions. Please note that the shipping costs for the return will be your responsibility.
Once we receive the returned item and confirm that it meets our return policy requirements, we will proceed with the refund. We strive to process refunds within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
Our return and refund policy does not cover the following items:
- Final sale items: Products that are explicitly marked as final sale or non-returnable at the time of purchase.
- Custom orders: Products that have been personalized, customized, or made to order according to your specifications.
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team at [email protected]. We are available Monday to Sunday and will be happy to assist you.
Please note that this return and refund policy applies only to purchases made directly through our Tesome website. If you made a purchase through a third-party retailer, please refer to their respective return and refund policies.