At Tesome, we understand that sometimes things don’t go as planned. That’s why we offer a cancellation policy to ensure that you have a stress-free shopping experience with us. Our cancellation policy applies to all products and services offered on our website.
Eligibility For Cancellation
To be eligible for cancellation, your order must meet the following criteria:
- The order must not have been shipped.
- The order must not have been processed for shipping.
If your order satisfies the above conditions, you are eligible to proceed with the cancellation process.
To cancel your order, please reach out to our customer service team at firstname.lastname@example.org. Kindly include the following details in your email:
- Order number
- Reason for cancellation
- Your full name and contact information
Upon receiving your cancellation request, we will review it promptly. If your order is eligible for cancellation, we will proceed with canceling the order accordingly.
Once your order has been successfully canceled, you will receive a confirmation email notifying you of the cancellation and providing details regarding the refund process.
Refunds are typically processed within 5-7 business days. However, please note that the time it takes for the refunded amount to reflect in your account may vary depending on your financial institution.
Please note that we are unable to accept cancellations or process refunds for orders that have already been shipped or processed for shipping.
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team at [email protected].
Please note that this cancellation policy applies to all products and services offered directly through our Tesome website. If you made a purchase through a third-party retailer, kindly refer to their specific cancellation policies.